---
title: Support and Contact
slug: api-docs/support-and-contact
docTags: 
createdAt: 2026-05-11T22:17:03.279Z
---

# Support and Contact

## Email

- General support: `support@litmus.io`
- Sales engineering / customer success: contact your account team

## Support portal

Open a ticket via the Litmus support portal (URL provided to customers on plan onboarding).

## What to include in a support ticket

For API issues, please include:

- Product and version (LE 4.0.x, LEM 2.31.x, etc.)
- Endpoint method + URL
- Request body (redact secrets)
- Response status and body
- A correlation / request ID if returned

## Plan availability

The API Portal is available to customers on the **Scale** plan. Other plan tiers can request access through their account team.