Product Features
System
Support
5min
the system > support pane is primarily used by customer support for troubleshooting purposes it includes the following sections components this section shows the status and version of the underlying software components for litmus edge a green circle by a component's name means that this component is online, and a red circle means that the component is offline support bundle the support bundles are primarily used for diagnostic purposes they should be attached as part of a support ticket when contacting customer support support bundles are then reviewed by customer support the files in the support bundle are password protected note for litmus edge version 3 11 0 and later, you have the option to not include the config files in the support bundle select to include config files in the bundle for full diagnosis file downloads allows you to download the devicehub agent file and open source license bundles to download a file, click the download icon you can view more information on a file by clicking the expand icon online support support https //support litmus io