Support and Contact
3 min
Support and Contact
- General support: [email protected]
- Sales engineering / customer success: contact your account team
Support portal
Open a ticket via the Litmus support portal (URL provided to customers on plan onboarding).
What to include in a support ticket
For API issues, please include:
- Product and version (LE 4.0.x, LEM 2.31.x, etc.)
- Endpoint method + URL
- Request body (redact secrets)
- Response status and body
- A correlation / request ID if returned
Plan availability
The API Portal is available to customers on the Scale plan. Other plan tiers can request access through their account team.