Litmus Edge Manager FAQs

how can i try litmus edge manager? you can get started with litmus edge manager getting started docid\ hnhq6rbl35vcua7ysviii read about litmus edge manager here litmus edge manager user ui docid skldtrdgj49xnoa3yycd can i use litmus edge manager without litmus edge? no, litmus edge manager is based on the model purchased from litmus litmus edge manager is the management suite for litmus edge why don't i see device attributes, such as manufacturer and model number, in the device info tab? these attributes are sent by the devices if it does not display check the device status from the edge devices pane to see if data is connected see step 7 verify edge device activation in litmus edge manager docid\ kc9sqrsng2ksinwl1pfpi check the device information in the edge device see info docid 6 6lcntlnjwrq1jbqas8e what could be some reasons that my device is not connecting? try double checking your connection parameters if the parameters are correct, check your firewall settings why can i see device data in the raw tab, but not in the explore tab? data sent to litmus edge manager must be in a special format, as shown in the json schema in the project settings page if litmus edge manager cannot parse incoming messages, the messages only appear in the raw tab how can i remotely manage a device? litmus edge manager supports mqtt protocol to remotely manage a device mqtt litmus edge manager supports 3 types of mqtt topics request to send manage requests to a device response to receive responses from a device data to receive data from a device request/response formats are not defined for example if you can program your device to reboot when it receives {"command" "reboot"} from the request topic, you can reboot your device remotely if you open the mqtt tab on the device details form, you can see request/response tabs to manage mqtt devices online to accomplish management tasks, you must program your device the batch device management feature offers operations similar to those described above, but you can define batch commands (mqtt) and schedule these commands to execute against a group of devices how can i delete a project? you can remove a project from the project list or from the remove project section in the project settings > settings tab how can i visualize my data? use litmus edge all data that appears in the explore tab is available in litmus edge as well are messages sent from litmus edge to litmus edge manager secure? we do security testing with every release we prevent security issues through rest and mqtt protocols they only use secure transports, such as tls and dtls we do not support unencrypted transports between the two products all security credentials established during cloud activation are securely stores on the litmus edge device and they are not exposed to the end user it is impossible to alter these credentials after activation as long as physical security of the litmus edge gateway is maintained what is the difference between litmus edge manager alerts, events, and incidents? alert the litmus edge manager alerts feature allows a user to define notifications based on rules rules comprise a set of conditions that define an abnormal state of a device for example no data received from a device in more than two minutes, or the temperature went below 30 degrees first, define actions actions are the types of notifications, such as slack or webhook then, create a trigger a trigger is a combination of device tags, a set of rules, and an action once triggered, litmus edge manager sends the alert notification to the defined destination alert notifications can be viewed on the litmus edge manager dashboard as well as from email and third party web applications, such as slack the incidents tab on the projects page lists the alerts that were generated event events list the litmus edge manager configuration activities that occurred for a project within a company for example added a new project, or deployed a new device incident if a device reaches an abnormal state according to the rules, then litmus edge manager will create a new incident and send notifications the incidents tab lists the alerts that were generated when a device returns to a normal state, the open incident will be closed and litmus edge manager will send another notification with an incident resolved message how many litmus edge devices can litmus edge manager manage? as many as you want, purchased or installed on the site how do i file a support ticket? download the support bundle and attach it with the support ticket that you create in the support portal in an email to create a ticket and attach the support bundle, go to https //litmus io/contact https //litmus io/contact/ click support portal what is the esxi version minimum requirement for litmus edge manager deployment? we strongly recommend esxi version 6 7 or higher what are the technical details i can verify before raising a support ticket? find out the following the version of the litmus edge and the litmus edge manager the version of a component if it is not working the type of license installed if the network is properly configured if the ntp/dns settings are correct if you are using the correct plc driver and ip address how long is alert history retained within litmus edge manager? alert history is not deleted it is kept as long as there is space in the database what happens if the database for alert history becomes full? after the alert history database becomes full, the system stops accepting data in upcoming releases, we will develop a more sophisticated data life cycle management do any security settings, such as active directory settings or certificate policies, get deployed when implementing a template on a litmus edge device from litmus edge manager? not at this time in upcoming releases, litmus edge manager will be able to deploy ldap/ad settings for various litmus edge devices can i deploy selected flows from a template to a selected litmus edge device from litmus edge manager? currently, a template consists of plc configurations (device settings and tags) and flows you can select a mix of both types and create as many templates as you want these templates can then be uploaded from the litmus edge manager admin console so that they are available to all the companies, or from the litmus edge manager at a company level so that they are available to all the projects you can create different groups of litmus edge devices and select which template you want to deploy to a selected group of devices in upcoming releases, we will include cc as well as a few other configurations what bi tools can be connected to litmus edge manager? litmus edge manager supports the mysql protocol for clickhouse if the bi tool supports mysql, it can connect to clickhouse some smart bi tools may use mysql system tables that are not present in clickhouse, so they should be tested litmus edge manager allows you to connect to the clickhouse underlying database see https //clickhouse tech/docs/en/interfaces/third party/integrations/ https //clickhouse tech/docs/en/interfaces/third party/integrations/ to find the native connectors that clickhouse uses why am i unable to activate an edge device? how do i fix this? when an activation fails, there will be an activation stage message that reports the exact cause(s) here are some potential fixes ensure port 443 is opened ensure 51820/udp is open for the litmus edge instance ensure the remote access protocol is not blocked at all ensure the time synchronizations setting between the litmus edge manager and litmus edge is working properly for docker run litmus edge instances, check for netadm capability for <3 2 0 litmus edge instances, ensure remote access modules on each host system (where the le is installed) are operating properly how to backup my instance for litmus edge manager? the backup process for lem consists of a compressed file downloaded from the lem admin ui the data is updated every 24 hours and is maintained on the server for seven days see https //docs litmus io/edgemanager/admin console backup https //docs litmus io/edgemanager/admin console backup for details on how to backup lem what is the difference between litmus edge and litmus edge manager backup files, and how can they be restored? le backup files have a dat file extension, while lem backup files do not have any file extension both types of files are used to restore devices to their last backed up state, but le backups can only be restored through the le user interface, while lem backups must be restored through the lem platform and cannot be uploaded directly to the le ui